TERMS OF USE

REGULATIONS FOR THE PROVISION OF ONLINE SERVICES sinesilk.com
§1. General provisions
  1. The Seller provides Services in accordance with the Regulations and the provisions of generally applicable law.
  2. Services are provided via the Store’s website 24 hours a day, 7 days a week.
  3. The Seller makes these Regulations available on the Store’s website and may make them available in the Customer Account or attach them to e-mail messages containing statements on accepting Customer offers. Customers can at any time: gain access to the Regulations, record them, acquire and recreate by printing or saving on a data carrier.
  4. The information provided on the Store’s website does not constitute an offer of the Seller within the meaning of art. 66 of the Civil Code, and only the invitation of customers to submit offers to conclude a contract, in accordance with art. 71 of the Civil Code.
  5. In order to use the Store, it is necessary for the Customer to have an ICT device with Internet access, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript support enabled, and an active and correctly configured e-mail account.
  6. Using the Store may involve the Customer incurring fees for access to the Internet and data transmission, to the extent established in the contract with the telecommunications operator whose services the Customer uses.
§2. Account registration in the store
  1. The contract for the provision of the Customer Account Service is concluded for an indefinite period of time when the Seller confirms the registration of the Customer Account.
  2. The subject of this Customer Account Service is to provide the Customer Account panel, enabling, among others management of customer data and orders.
  3. To create a Customer Account, you must register voluntarily and free of charge. It takes place by completing and sending to the Seller the registration form, which is available in the area of ​​the Store’s website.
  4. The condition for the correct completion of the registration form is to complete all its mandatory and possibly optional fields, using true, complete and customer-related data or information.
  5. Before sending the registration form, by checking its appropriate box, the Customer should declare that he has read the Regulations and accepts its provisions.
  6. Before sending the registration form, by selecting the appropriate one, the Customer may voluntarily declare that he agrees to the processing of his personal data for marketing purposes by the Seller.
  7. The Seller informs that the marketing purposes indicated above may include, in particular, sending commercial information by the Seller using the Customer’s contact details. The consent referred to in the above point may be withdrawn at any time.
  8. Sending the registration form to the Seller takes place using the Store’s functionality and through it.
  9. Using the Customer Account is possible after creating it, and then logging in with the correct login and password.
  10. Termination of the contract for the provision of the Customer Account Service may be made without giving a reason and at any time, using its functionality or by sending the Customer’s statement on this subject to the Seller, e.g. by e-mail or letter.
§3. Basic functionalities of the store
  1. The Seller provides the Customers with the following basic functionalities of the Store: providing a contact form,
    1. providing a contact form,
    2. providing a Product search engine.
  2. To use the functionality of the contact form, complete its obligatory fields, enter the desired content, and then send a message to the Seller. The Seller will respond immediately, using the Store’s functionality, by phone or electronically by sending an e-mail.
  3. To search for Goods in the Store, enter the desired content in the Store’s search engine and then approve it. The functionality allows you to search the Store’s resources using keywords entered by the customer. Additionally, the functionality may allow you to perform an advanced search in terms of selected criteria.
§4. Orders placed via the Store
  1. Orders for Goods can be placed via the Store’s website 7 days a week, 24 hours a day, using the Cart function. After completing the list of orders for Goods, in the Cart area, the Customer proceeds to the order.
  2. If the Customer is a logged-in holder of a Customer Account, he goes to the next stage of placing the order as a logged-in Customer.
  3. In the event that the Customer is not a logged in holder of the Customer Account, he / she chooses the method of placing the order:
    1. using the Customer Account that will be registered. The Customer then registers the Customer Account and uses it to proceed to the next stage of placing the order.
    2. without using the Customer Account. Then the customer goes to the next stage of placing the order.
    3. using the Customer’s Account. Then the customer goes to the next stage of placing the order.
  4. After choosing the method of placing the order, the Customer enters or selects:
    1. billing information,
    2. delivery information, including the method and address of Delivery,
    3. payment method.
  5. Placing an order is preceded by the Customer receiving, by displaying in the Cart area, information about the total price for the order, including taxes and related costs, in particular the costs of Delivery and payment.
  6. Placing an order may take place by using the appropriate button in the Cart and is tantamount to submitting to the Seller by the Customer an offer to conclude a contract for the Sale of Goods included in the order.
  7. Before sending the order form, by checking the appropriate control box, the Customer should declare that he has read the Regulations and accepts its provisions.
  8. The placed order may be changed by the Customer until the Seller receives information about the Goods being shipped.
  9. Changing the order may include its cancellation, partial cancellation, extension with additional Goods, change of the Delivery address.
  10. The Seller shall immediately inform the Customer about the impossibility of accepting the order in the event of the circumstances causing it. This information is provided by phone or e-mail. The information may constitute a rejection of the offer in its entirety or contain the following proposals for modifying the order:
    1. rejection of the offer in the part that is impossible to fulfill, which results in the conversion of the value of the contract,
    2. dividing the Goods subject to Delivery into a part that can be Delivered at a later date, which does not result in the conversion of the value of the order.
  11. Acceptance of the Customer’s offer made by the Seller, subject to the change referred to in the above point, shall be considered a new offer, requiring acceptance by the Customer in order to conclude a Sales contract.
  12. The Seller confirms that the order has been accepted by sending an e-mail immediately. This message contains the conditions of the concluded Sales contract agreed by the parties, as well as the data entered by the Customer in the order form, in order to detect errors in them. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail with the correct data.
  13. Confirmation of the order is tantamount to acceptance by the Seller of the offer to conclude a Sales contract submitted by the Customer.
§5. Sale
  1. The Seller provides the Customers with the Remote Goods Sale Service.
  2. The subject of the Sales contract includes the Seller’s obligation to transfer the ownership of the Goods to the Customer and release them, and the Customer’s obligation to collect the Goods and pay the Seller the price of the Goods.
  3. Goods and pay the Seller the price of the Goods. The Seller reserves the right to conduct promotional campaigns consisting in particular in reducing the price of the Goods or Services until a specified date or when the stock of Goods subject to promotion is exhausted.
  4. By concluding the Sales contract, the Seller undertakes to provide the Customer with Goods without defects.
  5. The conclusion of the Sales contract takes place at the time of confirmation of the Customer’s order by the Seller.
  6. The Goods are released at the time specified in the description of the Goods.
  7. The time of delivery of the Goods may change if the order is changed by the Customer.
  8. The Goods are released:
    1. if the Customer chooses the option of Delivery via the Carrier, on Business Days to the address provided by the Customer,
    2. if the Customer chooses the option of Delivery to a Parcel Locker via the Carrier, on Working Days to a Parcel Locker selected by the Customer.
  9. Detailed information on the available Delivery methods, Carriers and related costs are published on the Store’s website, and the Customer is informed about them during the ordering process.
  10. The Goods are released not earlier than after the payment is made by the Customer.
  11. Confirmation of the release of the Goods to the Carrier for Delivery may be made by sending an e-mail to the Customer’s e-mail address.
  12. The risk of accidental loss or damage to the item passes to the Consumer upon its delivery to the Consumer.
  13. If the Customer chooses the option of Delivery via the Carrier, it is recommended that the delivered shipment be inspected by the Customer in the presence of the Carrier.
  14. In the event of damage to the shipment, the Customer has the right to request the Carrier to draw up an appropriate report.
§ 6. Payments
  1. The value of the payment for the Sale is determined on the basis of the price list of the Goods, available on the Seller’s website at the time of ordering the Goods.
  2. The prices given on the Store’s website for the given Goods are gross prices in Polish zlotys and include VAT, but do not include the costs of Delivery of the Goods and the selected form of payment.
  3. The costs of the transaction and delivery of the goods are borne by the customer.
  4. The total price of the order, visible in the Cart area before placing the order and after selecting the method of Delivery of the Goods and payment, includes the price for the ordered Goods together with tax liabilities and all related costs, in particular Delivery and transaction costs.
  5. The total price of the order is binding for the Seller and the Customer.
  6. The Seller enables the following payment methods for the provided Sales Services:
    1. cash on delivery, collected by the Carrier,
    2. using the external payment system Przelewy24, operated by DialCom24 Sp. z o.o. with headquarters in Poznań (60-327) at ul. Kanclerska 15, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000306513, NIP: 7811733852 and REGON: 634509164.
    3. using card payment via polcard. The payment card operator is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000347935, NIP 7792369887, REGON 301345068.
  7. The customer is obliged to make the payment:
    1. at the time of receiving the Goods – if you choose the cash payment method,
    2. at the time of placing the order – if the payment method is selected using an external payment system.
  8. The reimbursement of the payment by the Seller takes place immediately, not later than within 14 days from the date of the cause, in the case of:
    1. withdrawal from the contract by the Consumer,
    2. the Customer’s resignation from the order or part of the order paid before implementation,
    3. the Seller recognizes the claim covered by the complaint in whole or in part, based on generally applicable provisions.
  9. The payment is refunded using the same method of payment that was used by the customer in the original transaction, unless he agrees to a different solution that does not involve any costs for him.
  10. The Seller is not obliged to reimburse the additional costs of Delivery of the Goods incurred by the Customer, if the Customer has chosen a method of Delivery of the Goods other than the cheapest standard method of Delivery offered by the Seller.
§7. Newsletter
  1. The subject of this newsletter service is the provision of the Seller, consisting in sending commercial information to the Customer’s e-mail address.
  2. To order the newsletter service, use the appropriate newsletter activation field in the registration form or in another form provided by the Seller on the Store’s website.
  3. The condition for the correct ordering of the Newsletter Service is the provision of the Customer’s e-mail address. Providing this data is voluntary, however, it is necessary to provide the Service and conclude a contract in its subject.
  4. Before sending the order form for the Newsletter Service, by selecting the appropriate control box, the Customer may voluntarily declare that he agrees to the processing of his personal data for marketing purposes by the Seller.
  5. The Seller informs that the marketing purposes indicated above may include, in particular, sending commercial information by the Seller using the Customer’s contact details. The consent referred to in the above point may be withdrawn at any time.
  6. The newsletter service order form is sent to the Seller using the Store’s functionality and through it.
  7. The contract for the provision of the newsletter service is concluded for an indefinite period when the Seller confirms the Customer’s subscription to the newsletter list.
  8. Termination of the contract for the provision of the newsletter Service may be made without giving a reason and at any time, using, inter alia: the functionality of the Store or unsubscribing from the subscription using the deactivation link in the newsletter message area, as well as by sending the Customer’s statement on this subject to the Seller for example, in an email or by letter.
§8. Complaints
  1. Complaints may be submitted under the warranty.
  2. Complaints may be submitted by letter or e-mail to the Seller’s postal or electronic address. They can be submitted using the form, a model of which is attached to the Regulations, but it is not obligatory.
  3. In the content of the complaint, it is recommended to include:
    1. Consumer’s contact details that will be used to answer the complaint and conduct correspondence related to it,
    2. Consumer’s bank account number, which will be used for refunds, in the event of such circumstances,
    3. description of the problem and the consumer’s identification data.
  4. In the event that the complaint under the warranty concerns the Goods, in order for the complaint to be considered by the Seller, the Consumer is obliged to deliver or send the advertised Goods to the Seller’s address, at his expense.
  5. The seller recognizes complaints within 14 days from the date of notification.
  6. The Seller will inform the Consumer about the method of settling the received complaint by e-mail or by ordinary letter, depending on the Consumer’s will or the method of lodging a complaint used by him.
  7. In the event that the complaint under the warranty concerns the Goods, which, after examining the complaint, are to be sent to the Consumer, the Seller shall deliver or send the Goods to the Consumer’s address.
  8. The return of funds in connection with the complaint will be made using the method of transfer to a bank account or by postal order, as requested by the Consumer.
  9. The application of the warranty law is excluded in relation to Customers who are not Consumers.
§ 9. Out-of-court complaint consideration and redress
  1. The consumer has the option of using the following extrajudicial means of dealing with complaints and redress:
    1. submitting an application for resolving a dispute arising from the concluded Sales contract to a permanent amicable consumer court operating at the Trade Inspection, whose address, due to its competence, can be determined via the website of the Office of Competition and Consumer Protection, kept at the URL https: //www.uokik. gov.pl/wazne_adresy.php#faq596,
    2. submitting an application for the initiation of mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection, whose address, due to its competence, can be determined via the website of the Office of Competition and Consumer Protection, run at the URL https: // www. uokik.gov.pl/wazne_adresy.php#faq595,
    3. using the help of a poviat or municipal consumer advocate or a social organization whose statutory tasks include consumer protection,
    4. submitting a complaint via the EU ODR internet platform, available at the URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 in on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC.
  2. Detailed information on the out-of-court complaint and redress procedure as well as the rules of access to these procedures can be found at the offices and on the websites of the entities listed in point 1.
  3. The list of entities and institutions that perform tasks related to out-of-court resolution of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl.
§10. Withdrawal from the contract
  1. The consumer may, without giving a reason, withdraw from the contract within 14 days from the contract, including the Sales contract, subject to the standards indicated in the notice on withdrawal from the contract, constituting an attachment to the Regulations.
  2. The right to withdraw from the contract is not entitled to the Consumer, among others in relation to the Sales contract:
    1. if the Seller has fully provided the service with the express consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract,
    2. Non-prefabricated goods, manufactured according to the Consumer’s specification or serving to satisfy his individual needs.
  3. In other cases, the Consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The statement may be submitted on the form, a model of which is attached to the Regulations.
  4. Immediately, but no later than within 14 days from the date on which the Consumer withdraws from the contract, he is obliged to return the Goods to the Seller or hand it over to a person authorized by the Seller. To meet the deadline, it is enough to return the Goods before its expiry. This provision does not apply if the Seller has offered to collect the Goods himself.
  5. The consumer is responsible for the decrease in the value of the Good as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Good.
  6. In the event of withdrawal from the contract, it is considered void. If the Consumer submitted a declaration of withdrawal from the contract before the Seller accepted his offer, the offer ceases to be binding.
§11. Processing of data and cookies
  1. Information on the conditions for the processing of personal data can be found in the Store’s privacy and cookie policy.
  2. Information on the cookies used can be found in the Store’s Privacy and Cookie Policy.
§12. License Terms
  1. The Seller grants to Customers who use the Store a free license for their own personal use and in order to enable the use of the Store, in compliance with these conditions.
  2. The name of the Store, the Store’s graphic design, the Store’s structure, the Store, the Store’s source code or compiled code, websites used to operate the Store and any documents developed by the Seller in connection with the Store’s availability, including related works, including Regulations and other documents or messages sent in connection with the provision of services constitute works within the meaning of the copyright law. The Seller does not transfer to the Customer proprietary copyrights to the Store or any works constituting its part, or the right to grant permits regarding the disposal and use of proprietary copyrights to these works or the Store, as well as to exercise other dependent rights, not reserved in the license conditions .
  3. The right to use the Store and related works is valid in the following fields of use: saving and restoring in the memory of a telecommunications device at a place and time selected by you, and access and display via a telecommunications device at a place and time selected by you.
  4. The customer may not: rent, lease or resell the works or any part of them, as well as create derivative works based on them, change works, delete information about property rights or copyrights that may appear in the area of ​​works, use works for purposes infringing applicable provisions of common law or ethical and moral standards.
  5. The license is unlimited in time, unlimited territorially and non-exclusive, and applies to the entire Store and related works. The Seller retains exclusive rights to decide about maintaining the integrity of the Store.
  6. By publishing any content in the Store, in particular: comments or opinions, the Customer grants to the Seller a free, unlimited in time, territorially unlimited and non-exclusive license for their use in the following fields of use: publication in the area of ​​the Store’s website, saving and restoring in the device memory telecommunications at a place and time selected by them, access and display via a telecommunications device at a place and time selected by them, while retaining the right to grant sub-licenses as referred to in the points above, in order to enable customers to use the Store.
  7. The customer acknowledges that it is forbidden to deliver to the Store or through it, content:
    1. unlawful,
    2. that may mislead other customers,
    3. violating the personal rights of customers, the Seller or third parties,
    4. commonly considered offensive, vulgar or violating good manners, in particular: pornographic content, content promoting drug use or excessive consumption of alcohol, content inciting racism, xenophobia or spreading hatred.
  8. The Seller is entitled to remove or moderate content that violates the provisions of the Regulations.
§13. Binding and changing the regulations
  1. The Regulations enter into force within 3 days from the date of their publication on the Store’s website.
  2. Amendments to the Regulations may occur due to changes in the law regarding the subject of the provision of Services, as well as due to technical or organizational changes regarding the services provided by the Seller.
  3. The Regulations are changed by publishing its new content on the Store’s website.
  4. The amendment to the Regulations does not apply to Sales contracts concluded before the date of its amendment.
  5. The publication of information about the amendment to the Regulations takes place in the area of ​​the Store’s website, within 3 days before the effective date of its new wording.
  6. The Seller sends electronically information about the amendment to the Regulations, if the parties are bound by an agreement concluded for an indefinite period.
§14. Final Provisions
  1. The meaning of capitalized terms is consistent with the explanations in the part describing the definitions used in the Regulations.
  2. The seller is not responsible for:
    1. interruptions in the proper functioning of the Store and improper provision of Services, caused by force majeure, in relation to Customers who are not Consumers,
    2. interruptions in the proper functioning of the Store and improper performance of Services to Customers who are not Consumers, caused by technical activities or the cause of the entities through which the Seller provides Services,
    3. benefits lost by Customers who are not Consumers.
  3. If it is not possible to settle the dispute amicably between the Seller and the Customer who is not a Consumer or a Consumer not residing in the territory of the Republic of Poland in the circumstances of allowing such a possibility by the provisions of its national law, the competent court for the settlement of the dispute shall be the court competent for the seat of the Seller.
  4. In relation to Customers who are not Consumers or to Consumers who do not reside in the territory of the Republic of Poland, if the provisions of their national law allow such a possibility, the law of the Republic of Poland shall apply as the law applicable to the performance of the contract concluded with the Seller and the settlement of disputes related thereto.
  5. The provisions of the Regulations are not intended to exclude or limit the rights of the Customer who is a Consumer, resulting from the provisions of local generally applicable law.
  6. In relation to contracts concluded with the Seller, in the event of non-compliance of the Regulations with the provisions of the generally applicable law in the consumer’s country, these provisions shall apply.
  7. If the provisions of the Regulations prove to be invalid or ineffective, this circumstance does not affect the validity and effectiveness of the remaining provisions of the Regulations. Instead of invalid or ineffective provisions, there will be a standard corresponding to what the parties have agreed or what they would have agreed if they had included such a provision in the Regulations.
§15. Definitions used in the regulations

Working daysare days of the week from Monday to Friday, excluding public holidays.

Delivery is the process of delivering the Goods to the Customer to the destination indicated by him, carried out through the Carrier.

A customer is a natural person, provided that he has full legal capacity or limited legal capacity in cases regulated by generally applicable law or subject to the consent of a legal representative, as well as a legal person or an organizational unit without legal personality for which the provisions of generally applicable law grant legal capacity, which concludes a contract with the Seller for the provision of the Service.

The Customer Account is a panel that allows you to manage customer orders via the Store, subject to registration and login.

A consumer is a customer who is a natural person and concludes a contract for purposes not directly related to his business or professional activity.

The basket is a functionality of the Store, which allows the Customer to complete orders for Goods.

A parcel locker is an automatic locker or postal terminal, used to collect shipments with Goods.

The carrieris an entity that provides Goods Delivery services in cooperation with the Seller.

The Regulations are these contractual conditions, the subject of which is the provision of Services by electronic means by the Seller to the Customers, via the Store.

A store is a store run by the Seller via a website available on the Internet at the URL: sinesilk.com.

The seller is Agnieszka Saweczko-Rutkowska, running a business under the name SINE AGNIESZKA SAWECZKO-RUTKOWSKA, based in Gdańsk (80-208) at ul. Mikołaja Kopernika 14A / 4, registered in the Central Register and Information on Economic Activity kept by the Minister of Development, under the NIP number 6040115066 and REGON number 221224719, being the service provider, administrator and owner of the Store. You can contact the Seller by phone: 507 155 161 and using the e-mail address: sinesilkscarf@gmail.com.

Sale is a Service for the sale of Goods, provided by the Seller to the Customer, the subject of which is the Seller’s obligation to transfer to the Customer the ownership of the Goods and their release, and the Customer’s obligation to collect the Goods and pay the Seller the indicated price.

The productis an item presented in the Store by the Seller for the purpose of Sale.

The service is a service provided by the Seller to the Customer, on the basis of an agreement concluded between the parties via the Store. The contract is concluded as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties.

INFORMATION ABOUT THE RIGHT TO WITHDRAW FROM THE AGREEMENT
NOTICE ON WITHDRAWAL FROM THE CONTRACT

As a Consumer, you have the right to withdraw from the contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section “exclusion of the right to withdraw from the contract”. The deadline to withdraw from the contract expires after 14 days from the day:

  1. in which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item – in the case of an agreement obliging to transfer the ownership of the item (e.g. a contract of sale or a contract for a work that is movable),
  2. conclusion of a contract – in the case of contracts for the provision of services.

To meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

To exercise the right to withdraw from the contract, you must inform us: SINE AGNIESZKA SAWECZKO-RUTKOWSKA, ul. Mikołaja Kopernika 14A / 4, 80-208 Gdańsk, e-mail: sinesilkscarf@gmail.com, about your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail).

When withdrawing from the contract, you may use the model withdrawal form, but it is not obligatory. The form template is attached to the regulations for the provision of electronic services as part of the Store.

EFFECTS OF WITHDRAWING FROM THE CONTRACT

In the event of withdrawal from this contract, we will reimburse you all payments received from you, including delivery costs (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract.

We will reimburse the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with this return. We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, depending on which event occurs first.

If you have received items in connection with the contract, please send back or hand over the item to us at SINE AGNIESZKA SAWECZKO-RUTKOWSKA, ul. Mikołaja Kopernika 14A / 4, 80-208 Gdańsk, immediately, and in any case not later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

Please be advised that you will have to bear the direct cost of returning the goods. The amount of these costs is estimated at a maximum of approximately PLN 16.00.

You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.

EXCLUSION OF THE RIGHT TO WITHDRAW FROM THE CONTRACT

The right to withdraw from a contract concluded outside the business premises or at a distance is not available to the consumer in relation to contracts:

  1. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs,
  2. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract.

FORM OF WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: SINE AGNIESZKA SAWECZKO-RUTKOWSKA, ul. Mikołaja Kopernika 14A / 4, 80-208 Gdańsk | sinesilkscarf@gmail.com

I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract for specific work consisting in the performance of the following items (*) / for the provision of the following service (*):

Date of conclusion of the contract (*) / receipt (*):

Name and surname of the consumer (s):

Consumer (s) address:

Signature of the consumer (s):

(only if the form is sent in paper version)

Date:

(*) Delete as appropriate.


COMPLAINT FORM

(this form can be completed and returned if you wish to make a claim under the warranty)

Addressee: SINE AGNIESZKA SAWECZKO-RUTKOWSKA, ul. Mikołaja Kopernika 14A / 4, 80-208 Gdańsk

Name and surname or name of the client:

Customer address:

Customer phone number:

Customer e-mail address:

As contact details that will be used to respond to the complaintand correspondence related to it, I indicate:

  • Postal address:
  • e-mail adress:

The complaint concerns:

  • sales contract of __________(date) of the goods:
  • contracts for the provision of another service:
  • other:

Date of finding the reason for the complaint:

Description of the problem:

Complaint request:

  • removal of a defect in goods or services
  • replacement of the product with a product free from defects
  • lowering the price of the goods
  • withdrawal from the contract