1. The Seller provides the Services in accordance with the Terms and Conditions and generally applicable law. 2. The Services are provided via the Store's website 24 hours a day, 7 days a week. 3. The Seller makes the Terms and Conditions available on the Store's website and may attach them to emails confirming acceptance of an order. The Customer may at any time access the Terms and Conditions, record, obtain and reproduce them by printing them or saving them on a data storage medium. 4. The information provided on the Store's website does not constitute an offer within the meaning of Art. 66 of the Civil Code, but an invitation to submit offers to conclude a contract in accordance with Art. 71 of the Civil Code. 5. Using the Store requires a device with Internet access, the current or previous version of a web browser (Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera) with JavaScript enabled, and an active email account. 6. Using the Store may involve Internet access and data transmission costs, in accordance with the Customer's agreement with their telecommunications operator.
1. The contract for the provision of the Customer Account Service is concluded for an indefinite period upon the Seller's confirmation of the Customer Account registration. 2. The Customer Account enables, in particular, the management of the Customer's data and orders. 3. Registration of a Customer Account is voluntary and free of charge. It takes place by completing and submitting the registration form available on the Store's website. 4. The Customer completes the registration form with true and complete data relating to the Customer. 5. Before submitting the registration form, the Customer declares, by checking the appropriate box, that they have read the Terms and Conditions and accept their provisions. 6. The Customer Account can be used after logging in. 7. The Customer may terminate the Customer Account contract at any time and without giving a reason, using the Customer Account functionality or by means of a statement sent to the Seller, e.g., by email or letter.
1. The Seller makes available to Customers, in particular, a contact form and a search engine for Goods. 2. To use the contact form, complete its mandatory fields and send the message. The Seller responds without undue delay, by telephone or electronically. 3. To search for Goods, enter the desired text in the Store's search engine and confirm it.
1. Orders may be placed via the Store's website 24 hours a day, 7 days a week, using the Cart function. 2. An order may be placed using a Customer Account or without registration. 3. When placing an order, the Customer provides or selects billing details, Delivery details (method and address) and the payment method. 4. Before placing an order, the Customer is informed in the Cart of the total price of the order, including taxes as well as Delivery and payment costs. 5. An order is placed by using the button labeled “Order with obligation to pay” or equivalent wording, and constitutes the submission to the Seller of an offer to conclude a contract of Sale. 6. Before placing an order, the Customer declares, by checking the appropriate box, that they have read the Terms and Conditions and accept their provisions. 7. The Customer may change a placed order until receiving information that the Goods have been dispatched. The change may include canceling the order in whole or in part, adding further Goods or changing the Delivery address. 8. If the order cannot be accepted, the Seller informs the Customer thereof without undue delay by telephone or electronically. Such information may constitute a rejection of the offer in its entirety or contain a proposal to reject the offer in the part that cannot be fulfilled (with the order value recalculated) or to split the Delivery into parts (without recalculating the order value). Such a proposal constitutes a new offer requiring acceptance by the Customer. 9. The Seller confirms acceptance of the order without undue delay by an email containing the terms of the concluded contract and the data provided by the Customer. If an error in the data is detected, the Customer may send the correct data to the Seller by email. 10. Confirmation of acceptance of the order means acceptance of the Customer's offer by the Seller and conclusion of the contract of Sale.
1. The Seller sells Goods at a distance. 2. Under the contract of Sale, the Seller undertakes to transfer ownership of the Goods to the Customer and to deliver them to the Customer, and the Customer undertakes to collect the Goods and pay the price. 3. The Seller may run promotional campaigns consisting, in particular, of reducing the price of Goods until a specified date or until stock runs out. 4. With each announcement of a price reduction of Goods, the Seller displays, next to the reduced price, the lowest price of those Goods applicable during the 30 days before the reduction was introduced. If the Goods have been offered for less than 30 days, the Seller states the lowest price applicable from the day the Goods were first offered until the day the reduction was introduced. 5. The Seller undertakes to deliver to the Customer Goods that are in conformity with the contract. 6. The contract of Sale is concluded upon the Seller's confirmation of acceptance of the order. 7. The Goods are handed over to the Carrier within the time specified in the description of the Goods. This time may change if the Customer changes the order. 8. Delivery takes place on Business Days via the Carrier, to the address indicated by the Customer or to a pickup point or parcel locker selected by the Customer, if such an option is available when ordering. 9. The available Delivery methods, Carriers and their costs are published on the Store's website, and the Customer is informed of them while placing the order. 10. The Goods are released once the payment has been credited. 11. The Seller may confirm by email that the Goods have been handed over to the Carrier. 12. The risk of accidental loss of or damage to the Goods passes to the Consumer when the Goods are delivered to the Consumer. 13. It is recommended to inspect the shipment in the presence of the Carrier. If damage is found, the Customer may request the Carrier to draw up a damage report.
1. The price of the Goods is based on the price list posted on the Store's website at the time the order is placed. 2. The prices stated for the Goods are gross prices, include VAT and do not include Delivery costs. 3. Delivery costs are borne by the Customer, unless the Store provides otherwise (e.g., free delivery above a specified order value). 4. The total price of the order, shown in the Cart after the Delivery and payment methods have been selected, includes the price of the Goods together with taxes and all additional costs. It is binding on the Seller and the Customer. 5. The Seller offers payment by payment card, digital wallets (e.g., Apple Pay, Google Pay) and other methods displayed in the Cart. Payments are processed by Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. 6. The Customer pays at the time of placing the order. 7. The Seller refunds the payment without undue delay, and no later than within 14 days, if the Consumer withdraws from the contract, if the Customer cancels a paid order or part of it before it is fulfilled, or if a complaint requiring a refund is accepted. 8. The payment is refunded using the same payment method as the one used by the Customer, unless the Customer has agreed to another method that does not involve any costs for them. 9. In the event of withdrawal from the contract, the Seller does not refund additional Delivery costs if the Customer chose a Delivery method other than the cheapest standard method offered by the Seller.
1. The newsletter Service consists of the Seller sending commercial information to the Customer's email address. 2. Subscribing to the newsletter takes place via the form made available on the Store's website and requires providing an email address and consenting to receive commercial information electronically. 3. The contract for the provision of the newsletter Service is concluded for an indefinite period upon the Seller's confirmation of the subscription. 4. If the Seller grants a discount for subscribing to the newsletter, its amount and terms are stated next to the subscription form. 5. The Customer may unsubscribe from the newsletter at any time and without giving a reason, in particular by using the unsubscribe link included in each message or by means of a statement sent to the Seller by email or letter.
1. The Seller is liable to the Consumer for the conformity of the Goods with the contract under the terms set out in the Consumer Rights Act of May 30, 2014. This liability covers any lack of conformity existing at the time the Goods were delivered that becomes apparent within two years from that time. 2. A complaint may be submitted by letter or by email to the Seller's address specified in §15. The complaint form attached to the Terms and Conditions may be used, but this is not mandatory. 3. It is recommended that the complaint include contact details, a description of the lack of conformity, the date it was discovered and the Consumer's demand. A bank account number is needed only in the event of a refund. 4. If the Goods are not in conformity with the contract, the Consumer may demand their repair or replacement. The Seller may replace the Goods instead of repairing them, or repair them instead of replacing them, if the method chosen by the Consumer is impossible or would require excessive costs. In the cases specified in the Act, the Consumer may submit a statement on a price reduction or on withdrawal from the contract; withdrawal is not available if the lack of conformity is immaterial. 5. The Consumer makes the Goods subject to repair or replacement available to the Seller. The Seller collects the Goods at its own expense, in particular by sending the Consumer a shipping label or indicating another method of return that is free of charge for the Consumer. The costs of repair or replacement are borne by the Seller. 6. The Seller responds to a complaint within 14 days of the day it is received. Failure to respond within this period means that the Seller has accepted the complaint. 7. The Seller provides its response to the complaint on paper or on another durable medium, in particular by email. If the Seller does not accept the complaint, it informs the Consumer whether it consents to an out-of-court resolution of the dispute. 8. The Seller refunds amounts due as a result of a price reduction within 14 days of receiving the Consumer's statement, and amounts due as a result of withdrawal from the contract within 14 days of receiving the Goods or proof that they have been sent back. The refund is made using the payment method used by the Consumer, unless the Consumer has agreed to another method that is free of charge for them. 9. The provisions of this section also apply to an Entrepreneur with Consumer Rights. 10. With respect to Customers who are neither Consumers nor Entrepreneurs with Consumer Rights, the Seller's liability under the statutory warranty for defects is excluded.
1. The Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular: a) apply to the permanent consumer arbitration court operating at the Voivodeship Inspector of the Trade Inspection Authority with a request to resolve a dispute arising from the concluded contract; b) apply to the Voivodeship Inspector of the Trade Inspection Authority with a request to initiate mediation proceedings for an amicable settlement of the dispute; c) obtain free assistance from a district (municipal) consumer ombudsman or a non-governmental organization whose statutory tasks include consumer protection. 2. Using out-of-court methods is voluntary and requires the consent of both parties to the dispute. 3. A list of entities authorized to resolve consumer disputes out of court, as well as detailed information, is available on the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl.
1. The Consumer may withdraw from the contract within 14 days without giving any reason, under the terms set out in the withdrawal information attached to the Terms and Conditions. 2. The right of withdrawal from the contract is not available to the Consumer, in particular, with respect to a contract: a) for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the performance began that they would lose the right of withdrawal from the contract once the service has been fully performed; b) where the subject of performance is non-prefabricated Goods manufactured to the Consumer's specifications or intended to meet the Consumer's individualized needs. 3. The Consumer withdraws from the contract by submitting a statement of withdrawal to the Seller. The statement may be submitted using the form attached to the Terms and Conditions, but this is not mandatory.
4. The Seller confirms to the Consumer, by email and without undue delay, receipt of the statement of withdrawal from the contract. 5. The Consumer returns the Goods to the Seller without undue delay, and no later than 14 days from the day of withdrawal from the contract. To meet this deadline, it is sufficient to send back the Goods before it expires. This does not apply where the Seller has offered to collect the Goods itself. 6. The Consumer is liable for any diminished value of the Goods resulting from using them in a manner beyond what is necessary to establish the nature, characteristics and functioning of the Goods. 7. In the event of withdrawal from the contract, the contract is deemed not to have been concluded. If the Consumer submitted a statement of withdrawal before the Seller accepted their offer, the offer ceases to be binding. 8. The right of withdrawal from the contract under the terms set out in this section is also available to an Entrepreneur with Consumer Rights.
Information on the processing of personal data and the use of cookies can be found in the Store's Privacy and Cookies Policy.
1. The Seller grants Customers a free, non-exclusive license, unlimited in time and territory, to use the Store and the works associated with it within the scope of their own personal use, consisting of saving and reproducing them in the memory of a device and accessing and displaying them via a device, at a place and time chosen by the Customer. 2. The name of the Store, its graphic design, structure, code, photos, content and documents prepared by the Seller, including the Terms and Conditions, are works within the meaning of copyright law. The Seller does not transfer the economic copyrights to the Customer. 3. The Customer may not lend, lease or resell the works or any parts of them, create derivative works based on them, remove copyright information or use the works for purposes contrary to the law or good practice. 4. By publishing content in the Store, in particular reviews, the Customer grants the Seller a free, non-exclusive license, unlimited in time and territory, to publish it on the Store's website, save and reproduce it in the memory of devices and make it available, with the right to grant sublicenses, in order to enable other Customers to use the Store. 5. It is prohibited to provide to the Store content that is unlawful, misleading or infringes the personal rights of Customers, the Seller or third parties, as well as content that is offensive, vulgar or contrary to good practice. 6. The Seller does not verify whether reviews of Goods published in the Store come from Customers who have purchased the Goods in question.
1. The point of contact for the authorities of the Member States, the European Commission, the European Board for Digital Services and recipients of the service within the meaning of Regulation (EU) 2022/2065 (Digital Services Act) is the email address: sinesilkscarf@gmail.com. Communication takes place in Polish or English. 2. Anyone may report content published in the Store that they consider illegal or contrary to the Terms and Conditions by sending a message to the above address. The report should include a justification, the URL of the content, and the name and email address of the person submitting the report. 3. The Seller confirms receipt of the report and processes it without undue delay. Content is moderated manually, without the use of automated tools. 4. The Seller informs the author of the content of its removal or the restriction of its visibility, stating the reasons. The author may appeal by sending a message to the address indicated in paragraph 1.
1. The Terms and Conditions enter into force 3 days after the date of their publication on the Store's website. 2. The Terms and Conditions may be amended due to changes in the law or technical or organizational changes concerning the provision of the Services. 3. The Terms and Conditions are amended by publishing their new content on the Store's website no later than 3 days before the date on which the amendment enters into force. 4. An amendment to the Terms and Conditions does not apply to contracts of Sale concluded before the date on which it enters into force. 5. The Seller informs Customers bound to the Seller by a contract concluded for an indefinite period (Customer Account, newsletter) of any amendment to the Terms and Conditions electronically.
1. Capitalized terms have the meanings set out in §15. 2. With respect to Customers who are neither Consumers nor Entrepreneurs with Consumer Rights, the Seller is not liable for interruptions in the operation of the Store or improper provision of the Services caused by force majeure, technical work or reasons attributable to the entities through which the Seller provides the Services, nor for lost profits. 3. Disputes between the Seller and a Customer who is neither a Consumer nor an Entrepreneur with Consumer Rights are resolved by the court having jurisdiction over the Seller's place of business. 4. Polish law applies to contracts concluded with Customers who are neither Consumers nor Entrepreneurs with Consumer Rights. 5. The provisions of the Terms and Conditions do not exclude or limit the Consumer's rights under mandatory provisions of law, including the laws of the country of the Consumer's habitual residence. In the event of any inconsistency between the Terms and Conditions and such provisions, those provisions apply. 6. The invalidity or ineffectiveness of any provision of the Terms and Conditions does not affect the validity of the remaining provisions.
Business Days – days from Monday to Friday, excluding statutory public holidays. Delivery – delivery of the Goods to the Customer at the place indicated by the Customer, via the Carrier. Customer – a natural person with full legal capacity (and, in cases provided for by law, limited legal capacity), a legal person, or an organizational unit without legal personality to which the law grants legal capacity, concluding a contract for the provision of a Service with the Seller. Consumer – a Customer who is a natural person concluding a contract for a purpose not directly related to their business or professional activity. Entrepreneur with Consumer Rights – a Customer who is a natural person concluding a contract directly related to their business activity, where the content of that contract shows that it is not of a professional nature for them, as follows in particular from the subject of their business activity made available under the provisions on the Central Register and Information on Economic Activity. Customer Account – a panel enabling management of the Customer's data and orders, available after registration and logging in. Cart – a functionality of the Store enabling an order to be put together. Carrier – an entity providing Delivery services for Goods in cooperation with the Seller. Terms and Conditions – these terms and conditions, setting out the rules for the provision of Services by electronic means by the Seller via the Store. Store – the online store operated by the Seller at sinesilk.com. Seller – Agnieszka Saweczko-Rutkowska, conducting business under the business name SINE AGNIESZKA SAWECZKO-RUTKOWSKA, ul. Dębinki 7a/2, 80-211, Gdańsk, entered in the Central Register and Information on Economic Activity, NIP 6040115066, REGON 221224719; phone 507 155 161, email: sinesilkscarf@gmail.com. Sale – the Service of selling Goods provided by the Seller to the Customer. Goods – items presented in the Store for the purpose of Sale. Service – a service provided by the Seller to the Customer under a contract concluded via the Store, within an organized system for concluding distance contracts, without the simultaneous physical presence of the parties.
You have the right to withdraw from this contract within 14 days without giving any reason, subject to the exceptions indicated below. The withdrawal period expires 14 days from the day: 1. on which you acquire possession of the goods, or on which a third party other than the carrier and indicated by you acquires possession of the goods – in the case of a sales contract; and if the contract covers multiple goods delivered separately, in batches or in parts – from the day on which you acquire possession of the last item, batch or part, 2. of the conclusion of the contract – in the case of a contract for the provision of services. To exercise the right of withdrawal, you must inform us (SINE AGNIESZKA SAWECZKO-RUTKOWSKA, ul. Dębinki 7a/2, 80-211, Gdańsk, email: sinesilkscarf@gmail.com) of your decision by means of an unequivocal statement, for example a letter sent by post or by email. You may use the model withdrawal form (Annex No. 2), but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We will confirm receipt of your statement by email without undue delay.
If you withdraw from the contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Please send back the goods to SINE AGNIESZKA SAWECZKO-RUTKOWSKA, ul. Dębinki 7a/2, 80-211, Gdańsk without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal from the contract to us. The deadline is met if you send back the goods before the period has expired. You will bear the direct cost of returning the goods. We estimate it at a maximum of approximately PLN 10.00. You are only liable for any diminished value of the goods resulting from handling them other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply with respect to a contract: 1. where the subject of performance is non-prefabricated goods manufactured to the consumer's specifications or intended to meet the consumer's individualized needs, 2. for the provision of services, if the trader has fully performed the service with the express consent of the consumer, who was informed before the performance began that they would lose the right of withdrawal from the contract once the service has been fully performed.
Download printable forms (PDF)
(complete and return this form only if you wish to withdraw from the contract) To: SINE AGNIESZKA SAWECZKO-RUTKOWSKA, ul. Dębinki 7a/2, 80-211, Gdańsk, email: sinesilkscarf@gmail.com. I/We(*) hereby give notice that I/we(*) withdraw from my/our contract of sale of the following goods(*) / contract for the provision of the following service(*): ____________________. Date of conclusion of the contract(*) / of receipt(*): ____________________. Full name of consumer(s): ____________________. Address of consumer(s): ____________________. Signature of consumer(s) (only if this form is submitted on paper): ____________________. Date: ____________________. (*) Delete as appropriate.
Download withdrawal and complaint forms (PDF)
(this form may be completed and returned if you wish to submit a complaint regarding a lack of conformity of the goods with the contract; its use is not mandatory) To: SINE AGNIESZKA SAWECZKO-RUTKOWSKA, ul. Dębinki 7a/2, 80-211, Gdańsk, email: sinesilkscarf@gmail.com. Customer's full name or company name: ____________________. Customer's address: ____________________. Phone number: ____________________. Email address: ____________________. Order number and date of purchase: ____________________. Goods subject to the complaint: ____________________. Date the lack of conformity was discovered: ____________________. Description of the lack of conformity: ____________________. Demand (check as appropriate): repair of the Goods; replacement of the Goods with Goods in conformity with the contract; price reduction by the amount of: ____________________; withdrawal from the contract. Bank account number (only in the event of a refund, if the refund cannot be made using the same payment method): ____________________. Date and signature: ____________________.