At sinesilk.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.
You may return most items within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and in the same condition as when you received them.
The following items cannot be returned:
Custom or personalized products
Perishable goods
Downloadable or digital products
Items marked as final sale
To start a return, please contact us with your order number and reason for return. We will provide you with return instructions and, if applicable, a return shipping label.
Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method.
If you would like to exchange an item, please contact us. Exchanges are subject to product availability.
If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.
This is a default policy. Please customize it to fit your business.